Mike Dandridge quoted a customer in a post on the New School Selling Blog. This is what his customer said about a funny sign that joked about customer service...
"Did you ever notice, the places that have those signs that joke about the service, are the same places where the service is a joke?"
Mike took the sign down. He then goes on in the post to write about first impressions.
The most important thing we can do as business people is make good first impressions, and the best way to do that is dedicate ourselves to outstanding customer service. Unfortunately, according to Jeffrey Gitomer's latest article in Sales Caffeine, customer service is not very good and getting worse. So we have an opportunity! It's never been easier to stand out, all we have to do is treat people well and we'll be ahead of the pack. It's kind of a shame isn't it. Shouldn't we be treating our customers well anyway?
If you liked this post, be sure to visit my other blog: Jim Sharp